Terms + Conditions
–Agreement –
The Hirer, by placing an order via email or telephone, agrees that they accept the conditions of the hiring agreement.
The Business will retain a booking form/hire agreement for the hire of the goods, which the Hirer, or agent of the Hirer, will be supplied a copy of upon request.
If the agreement is not signed by the Hirer this does NOT forfeit the agreement.
Hiring Charges
– Unless prior arrangements are made hiring charges are for a 24-hour period. The hiring charges are for the agreed period as per the Agreement.
If the equipment is unavailable for pick up or return, the Business reserves the right to charge the Hirer for extra time as per the 24 hour rate.
Postponement-
If the Hirer chooses to postpone the hire of the equipment, cancellation charges will apply. See below.
Cancellation – If the Hirer cancels the Agreement, the Business reserves the right to charge the following. No charge if cancelled over 14 days before the event date; 50% of invoice amount if cancelled between 2 to 14 days of the event date, and 100% of invoice amount if less than 48 hours of event delivery.
Adjustments/Changes to hired services- Once the teepee and bed rental reservation is confirmed for a specific quantity, the client is responsible for the agreed-upon number of teepees and beds. Any request for a reduction in the number of teepees or beds after the reservation has been confirmed must be made within 7 days before the scheduled setup date.
Any requests for a reduction in the number of teepees or beds made after the specified timeframe, prior to the scheduled setup date, will be considered at the discretion of the Business. The decision to provide a refund or adjust fees for any unused or uninstalled teepees or beds in such cases will be solely at the discretion of the Business.
Our preparation and resources are planned and allocated based on the confirmed reservation. Therefore, any changes or reductions in the quantity of teepees or beds requested after the specified timeframe may impact our ability to reallocate resources and affect our preparedness for the event.
Please note that while we will strive to accommodate changes whenever possible, refunds or fee adjustments for unused or uninstalled items resulting from changes made after the specified timeframe are not guaranteed and will be determined on a case-by-case basis at the discretion
The Delivery date is usually the day of the function / booked date, unless otherwise specified.
Payment –
A $100 refundable deposit is required to secure your booking, once the equipment has been collected undamaged, and fully tested (normally within 48 hours) it will be refundable. In the unlikely event that any items are damaged replacement costs will be deducted.
Delivery and Pickup – Delivery charges are quoted upon request and are an extra charge on top of the hiring fee. Quoted charges are for the delivery suburb. Times can be discussed on request.
*Delivery fee will apply
An extra delivery charge may apply if the Business needs to reschedule the delivery or return to the premises once delivery has taken place.
Receipt of Delivery – The Hirer is responsible for being present to accept delivery of the equipment. The Hirer is responsible for any loss or damage incurred if He / She arranges equipment to be delivered without being present or without an authorized agent present i.e. The Hirer is responsible for losses or damage resulting from equipment being delivered to an unattended premises or location as requested by the Hirer.
Positioning/Setting up of Equipment – If The Hirer has booked set up of the equipment, The Hirer is responsible for indicating the location of the assembly or dismantling of the equipment. The Business will take every care, but shall not be liable for any damage to the site, site access, furniture or personal belongings.
Use of Equipment – The Hirer is responsible for checking the quantity of hired items against the invoice/agreement upon delivery and should contact the Business on 202-455-6059-immediately to advise of any discrepancy or damage discovered.
Advice after the function will not be considered as advice and the Hirer will be, liable for any loss or damage to the Equipment. Damage to Hire equipment during use is the responsibility of the Hirer and the Hirer agrees that repair or replacement charges for damaged equipment will be actioned after the hire date. If at any time during the hire period, the Hirer considers the equipment to be faulty, it is the Hirers responsibility to contact the Business by telephone to report the problem. The Business reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of the Hirer.
The Hirer should not attempt to repair the Equipment without prior consent of the Business. Call out charges, relative to the time of day, will be due and payable if the equipment is found not to be faulty as claimed by the Hirer.
The business will not be liable for any loss, damage, or expenditure incurred by the Hirer due to faulty Equipment for any reason whatsoever. At the end of the hire period, the Hirer must stack, clean, and pack all equipment as it was when it was delivered.
Cleaning – A cleaning charge will be applied to all equipment returned in bad condition - $25 per piece of equipment. This will apply to all hire equipment. Linen does not need to be washed, however, if they are returned stained or excessively dirty a cleaning fee will apply.
Insurance – Insurance is the Hirer’s responsibility during the hire period. The Hirer is responsible for the security of the equipment at all times during the Hire period. Any lost, broken, damaged or destroyed equipment will be charged to the Hirer at full replacement value.
Liability to Third Parties – The Business will not be liable for any claim for personal injury, death, loss or damage to the property however caused unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Business. The Businesses decision is final in all matters relating to these Terms & Conditions of Hire.